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Ondersteuning bij inchecken, Meet en Assist, Accompagnement, Relaxt op vakantie

How to contact Schiphol

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Would you like to contact Schiphol Meet and Assist because you have a question, feedback or complaint? Please check our frequently asked questions first. Hopefully your question has been answered. If not, we’re happy to assist you. Please fill in the form below.

Frequently asked questions

I can't touch/select my travel date on the calendar. Can I still make a reservation?

If you can not select/touch your travel date on the calendar, it is not possible anymore to make a booking on that specific day.  Due to the many Meet and Assist requests we have received, we do not have a host available on your chosen date.

When will I receive information about the booking (name of the host and meeting point)?

We will send an e-mail with the host information and meeting point/ time 2 days before the service date

Could you inform us about the Porter service?

Upon arrival, the porter will help you with transporting the luggage to the arrivals hall/taxi. Upon departure, the porter will help you with transporting the luggage to the check-in desk.

What to do if the date/time on the website can no longer be booked?

Unfortunately, this means that there is no longer a host available on your chosen day. Therefore you can’t make a reservation.

What time do I need to fill in at the departure time when I am making the online reservation?

The times you need to fill in online are the departure or arrival times of your flight(s).

Could you inform us about the Meet and Assist service?

Upon arrival, the host will be waiting for you at the door of the aircraft and accompanies you through various checkpoints (baggage claim, security) to the arrivals hall / taxi. You do not have to stand in line.

Upon departure, the host will meet you in the departure hall. The Host accompanies you through the various checkpoints (check-in, security and passport control) to the gate. You do not have to stand in line.

Can we meet the host three or four hours before departure?

Unfortunately that’s not possible. Two hours prior the departure time of the flight our host will meet you at the meeting point. The Host accompanies you through the various checkpoints (check-in, security and passport control) to the gate. You do not have to stand in line. Therefore a two hours meet and assist service is more than enough to make sure you will be on time at your departure gate.

Are we assured of catching our flight with your service?

If you book the Meet and Assist service, this is also possible for departing flights, our host will guide you through the check-in, security and passport control. This means you do not have to stand in line.

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